Privacy Policy | MoScribe

MoScribe ("we," "us," or "our") provides AI-powered transcription and related services (the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access or use the Services.

By using the Services, you acknowledge the practices described in this Privacy Policy. If you provide information about another person, you are responsible for ensuring that you have the right to do so.

1. Scope

This Privacy Policy applies to personal information processed in connection with the Services. It does not apply to third-party products or services that are governed by their own terms and privacy policies.

2. Information We Collect

We may collect the following general categories of information:

Account Information: information used to create, maintain, and secure your account.
Customer Content: content you submit to, create through, or otherwise make available to the Services.
Usage Information: information about how you access and interact with the Services, including standard device, log, and diagnostic information.
Transaction Information: information relating to plans, purchases, subscriptions, or account credits, where applicable.
Communications: information you provide when you contact us or request support.

We may receive information directly from you, automatically through your use of the Services, or from third parties when you choose to use an integrated feature.

3. How We Use Information

We may use personal information to:

provide, maintain, and improve the Services;
create and manage accounts;
process requests and deliver requested results;
administer plans, transactions, and customer support;
communicate service-related information;
protect the Services, our users, and others from fraud, abuse, or security threats;
enforce our terms and policies; and
comply with applicable law and protect our legal rights.

Where required by law, we process personal information based on performance of a contract, legitimate interests, consent, or compliance with legal obligations.

We do not sell Customer Content or use it for targeted advertising.

4. How We Disclose Information

We may disclose personal information:

to service providers that perform functions on our behalf;
when you request or authorize the disclosure;
when reasonably necessary to comply with law, legal process, or valid government requests;
when necessary to investigate misuse, enforce our terms, or protect rights, safety, and security; or
in connection with a merger, financing, acquisition, reorganization, or transfer of all or part of our business.

Service providers are permitted to process information only as necessary to perform services for us and subject to applicable contractual and legal obligations.

We do not sell personal information or share it for cross-context behavioral advertising as those terms are defined under applicable U.S. privacy laws.

5. Customer Content

We process Customer Content to provide the Services and fulfill your requests. You retain responsibility for your Customer Content and for obtaining any permissions required to submit or use it.

Please avoid submitting information that is not necessary for your use of the Services. We do not use Customer Content to advertise to you or others.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the Services, maintain security, remember preferences, and understand usage. Where required by law, we obtain consent before using non-essential technologies.

You may manage cookies through your browser settings. Disabling certain technologies may affect the availability or operation of the Services.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services and for legitimate business purposes, including security, dispute resolution, enforcement, and legal compliance.

Retention periods depend on the nature of the information, the purpose for which it is processed, and applicable legal requirements. When information is no longer required, we take reasonable steps to delete or de-identify it, subject to permitted retention and backup processes.

8. Data Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no system or method of transmission is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us of suspected unauthorized use.

9. International Processing

Personal information may be processed in countries other than the country where you reside. Where required by law, we use appropriate safeguards for international transfers.

10. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, which may include the right to access, correct, delete, restrict, object to certain processing, or request a portable copy. You may also have the right to withdraw consent, appeal a decision, or lodge a complaint with a relevant authority.

To submit a privacy request, contact us at [email protected]. We may take reasonable steps to verify your identity and authority before acting on a request. Certain rights are subject to legal limitations and exceptions. We will not discriminate against you for exercising an applicable privacy right.

11. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. A higher age threshold may apply in some jurisdictions. If you believe a child has provided personal information in violation of this section, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the date shown above. Where required, we will provide additional notice of material changes.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us at [email protected].